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Recurring gifts help more than one-time gifts, but only if you actually keep them going

Snacks matter more than any funder wants to believe

The calendar cost is smaller than people fear: one afternoon a month, three months running

Sunlight does more damage to a signed ball than handling ever will

My first job in this business was handling claim paperwork, which is an odd way to learn what a family actually needs

Thirty pounds buys ninety pages, and about seventy of those pages are things nobody tells you until it is too late

An owner told me his succession plan was to sell and let his children figure it out

I lost track of a prayer request once and it still bothers me

Who do you call when something breaks at nine at night and it is not an emergency, just a mess

Do you already give somewhere and feel like you never heard back

Thank-you notes from the kids sit in a folder on my desk, most of them misspelled

Tutors leave when the hours are unreliable, and every departure costs a child three weeks of momentum